Your information. Handled with care.

Who we are

PineBelt Cyber is operated by Andrew Jones in Mississippi. This policy covers pinebeltcyber.com, inquiries, and the customer records described below. For privacy questions or requests, email contact@pinebeltcyber.com.

Information you provide

Our business consultation form asks for your name, business name, email address, and message. Our residential form asks for your name, email address, phone number, city or ZIP code, desired service, approximate device count, and optional preferred appointment date and additional details.

When you become a customer, we may also receive correspondence, agreed scope and authorization records, and information needed to perform the services you approve. Assessment information may include device inventories, configuration observations, security findings, and reports. The information reviewed depends on the written scope.

Do not submit passwords, router credentials, payment-card details, recovery codes, or other sensitive secrets through our website forms or ordinary email.

How we use information

We use your information to respond to inquiries, discuss scope and pricing, arrange appointments, provide authorized services, deliver findings, handle payments and related records, and protect our website against abuse.

Submitting a form does not enroll you in promotional emails. Communications arising from your request concern your inquiry or job, including scheduling, billing, findings, and follow-up. An appointment request is not a confirmed booking, and a Home Protect inquiry does not start a subscription or recurring charge.

Storage, access, and service providers

We use Gmail to keep customer correspondence and reports. Within PineBelt Cyber, access to these records is limited to Andrew Jones. Providers also process information as needed to deliver their services:

• OpenAI Sites and Cloudflare: website hosting and request handling. Hosting infrastructure may process IP addresses, browser information, requested pages, timestamps, and operational logs.
• Cloudflare Turnstile: spam and abuse prevention. Turnstile processes browser and connection signals to distinguish visitors from automated traffic. See Cloudflare’s Turnstile Privacy Addendum.
• Resend: delivery of form submissions to our business email address.
• Cloudflare Email Routing and Google/Gmail: routing, receiving, and storing business email.
• Square: payment processing when we issue a Square invoice or payment link. Payment information is entered with Square, not through this website’s inquiry forms. Square’s own privacy terms govern its processing.

These providers may process information on infrastructure outside Mississippi. Their retention, backups, security logs, and independent uses are governed by their applicable terms and privacy policies. We may also disclose information when required by law or when necessary to address fraud, security incidents, or legal claims.

Website security and tracking

We do not currently use marketing analytics, advertising pixels, or advertising cookies on this website. Essential hosting and anti-abuse services may use technical storage or browser signals for their operation.

To limit repeated submissions, the form service uses a keyed hash derived from the connection IP address and a 15-minute time window. The rate-limit database holds that identifier, an attempt count, and an expiry time—not the message contents. Expired counters are removed during subsequent form processing.

The website uses HTTPS, server-side validation, and anti-spam checks. No website, email service, or storage system can guarantee absolute security.

How long we keep information

Our standard retention period for closed inquiries is 30 days after the inquiry is closed. For assessment reports and associated technical findings, it is 30 days after the report is delivered or the assessment work is completed, whichever is later. Please keep your own copy of delivered reports.

Information needed for an active job or ongoing service remains available while that work continues. We may retain limited authorization, agreement, invoice, payment, or dispute records longer where needed to meet legal obligations or resolve a claim. This exception does not mean we keep all technical findings indefinitely.

Deletion of records under our control is handled by the owner. Provider backups, security logs, and provider-controlled records may follow separate retention schedules; deletion from our working records does not mean immediate removal from every provider backup.

Assessments and information handling

This public website is separate from our assessment tools. Submitting an inquiry does not start a scan or authorize access to your devices. The website form does not automatically send submissions to an AI assessment system.

Before an assessment begins, we agree on authorization, scope, and how assessment information will be handled. Any assessment-specific tools or processing arrangements will be addressed in that agreement. This policy does not grant permission to use customer information for unrelated purposes.

Your questions and choices

Email contact@pinebeltcyber.com to request access to, correction of, or deletion of information we hold about you. We may ask for enough information to verify your identity and locate the records. Do not send passwords or identity documents unless a suitable verification method has first been agreed.

We will review your request and explain any records that must be retained for legal obligations or an unresolved matter. Available legal rights can depend on your location. You can choose not to provide optional details; without required contact or service information, we may be unable to respond or provide the requested work.

Adults only

Our booking and inquiry services are intended for adults aged 18 and older. We do not knowingly collect personal information directly from children through these forms. If you believe a child has submitted information, contact us so we can review and remove it as appropriate.

Policy updates

We will update this page and its effective date when our practices change. Material changes affecting existing customer information will be communicated as required. Contact contact@pinebeltcyber.com if you have questions about a change.